At this moment, ROGIER products can only be found on our website www.rogier.store.
Frequently Asked Questions
Where do I find ROGIER products?
Which products does ROGIER offer?
ROGIER offers products across a wide variety of categories. Each product with these categories has a different label:
- Custom Made
Available products are products that are shipped as soon as your payment is received.
If a product is classified as Pre-Order, it's not available for immediate purchase as the product is currently in production. You may place a pre-order to receive the product as soon as it becomes available. The product description shows the expected date from which we are able to fulfill orders. This date is not the date a product will be delivered to you, but when we start shipping pre-orders.
Custom Made orders are exclusively made once an order has been requested. This includes products such as personalized items, certain art works and some of the home products.
Do ROGIER products go on sale?
ROGIER does not have sales, including Black Friday, Ciber Monday or private sales.
How do I find the perfect size?
Size guides provide general recommendations. Each product features a size chart with the measurments per size. Under each size chart a link is provided to all our size charts. Please visit our complete size charts here.
For detailed fitting information please select from the dedicated pages below. If you need any assistance please contact our Client Advisors.
MY ROGIER ACCOUNT
What is a My ROGIER account?
My ROGIER account offers you access to experience our digital world. Our community members are the first to shop the latest designs and discover the newest features. A My ROGIER account provides you a smooth shopping experience. You can save all your shipping and payment details. Also, you can add products to your wish list to create your own collections, track your order and receive personalized advice from our Client Advisors.
How can I create a My ROGIER account?
How do I modify or delete my My ROGIER account?
To modify your personal information, visit the Profile section in your My ROGIER account. Here you can modify your Personal Information, Address Book and change your password.
To delete your My ROGIER account, please contact our Client Advisors here.
How do I sign up for the latest news on ROGIER?
Subscribe to receive ROGIER emails with the latest collection launches, features and more. You can subscribe by selecting receive ROGIER emails in your account Personal Information section under Profile or enter your emailaddress in the footer.
How can I unsubscribe from the ROGIER mailing list?
Unsubscribe by using the link at the bottom of each email or change your setting in your My ROGIER account under Profile.
ORDERS & PAYMENT
How can I track my order?
When your order from ROGIER, you will receive an email and/or text with a track & trace link. By clicking on this link you can follow the status of your order at the website of carrier. You can also track your order in your My ROGIER Account.
What payment methods do you accept?
Secure payments are our top priority. ROGIER uses industry standard encryption methods to ensure your payment is conducted safely. At this moment, ROGIER accepts the following payment methods:
- Visa, MasterCard & American Express
- Bitcoin & Ethereum
Please visit our Payment Options page for a complete overview of Rogier's payment methods and payment options.
How to make a payment
ROGIER accepts payments through Apple Pay, PayPal, credit card, debit card, Bitcoin and Ethereum. Select your preferred payment method at the checkout.
When will I be charged for my purchase?
When you place an order, we will verify and authorize the payment for the full order amount. Once your information has been verified, we will prepare your order for shipping.
Custom Made and Personalized items always require full payment when the order is placed. Once your order is received on www.rogier.store, you will receive an order confirmation message and your order will become visible in your My ROGIER account.
My order has been declined
Can I cancel or modify my order?
In case you need to cancel or modify your order, please contact our Client Advisors as soon as possible. We will take every measure to accommodate your request, however we cannot guarantee your order may be adjusted once it has been submitted. If your order is already processed, you may return the item(s) following ROGIER's return policy.
Is VAT included in the final price?
All prices you see on our website include Value Added Tax (VAT). As ROGIER is registered in the Netherlands, VAT is always based on Dutch regulations. This tax is always included in the price you see when checking out. At this moment, we are unable to provide tax refunds for purchases made on rogier.store. For order outside of the European Union, additional taxes might be collected by the designated country. At this moment we are unable to provide tax refunds. Please visit the FAQ for International Taxes for more information.
If you order outside of the European Union, your order might have additional taxes based on the country of destination.
At this moment, ROGIER does not provide refunds for these additional taxes.
Do you accept gift cards?
We only accept ROGIER gift cards. You can redeem your gift card during checkout.
RETURNS & EXCHANGES
Can I exchange my item(s)?
You can exchange your item(s) to a different size or colour. Please contact one of our Client Advisors via:
Can I return my item(s)?
All items, except custom made products, personalized products or final sale items, can be returned when the item(s) is in unused condition and contains all additional tags, labels and packaging in original condition. All returns follow ROGIER's return policy and lasts 30 days.
Please use the return sticker you have received with your order. Missing your return sticker? Please contact our Client Advisors.
How will I receive my refund?
Once your returned items are received and accepted by Quality Control, returns will be refunded within 14 working days. Since processing times can differ per provider, this periode might differ per provider and per period.
Refunds will always be issued in the original payment method and to the original purchaser.
How many days do I have to return or exchange an item?
Returns and exchanges can be made within 30 days from the date of delivery. You can return your item when it is unused and with all packaging, tags and labels in original condition. To return your item, you can use the return label.
Are shipping and delivery fees refundable?
Additional fees for shipping and delivery are non-refundable.
Can I return or exchange items gifted by someone else?
Gifted items may be returned or exchanged. However, refunds will only be issued to the original purchaser using the original payment method. If you would like to exchange an item, please contact our Client Advisors.
Can I return custom made or personalized items?
Once successfully submitted, orders for Custom Made or Personalized items cannot be cancelled, modified or returned for a refund or exchange. These items are final sale.
SHIPPING & DELIVERY
How can I track my order?
Once your order has been shipped, you can track your order status in your My ROGIER account under the section Orders. Also, you will receive a confirmation email which includes a track & trace link to the website of the carrier.
Is a signature required upon delivery?
Can I ship to multiple addresses?
Currently we only ship to one address per order. Please place a separate order for each location to ship to multiple addresses.
Can I modify my shipping address?
If you need to modify your shipping or delivery information after you have place an order, please contact our Client Advisors as soon as possible. Shipping information, including the shipping address, cannot be changed once an order has been placed and shipped.
In case you want to change your shipping information in advance, you can change or add your details in your My ROGIER account.