Frequently Asked Questions

OUR PRODUCTS

At this moment, ROGIER products can only be found on our website www.rogier.store.

ROGIER offers products across a wide variety of categories. Each product with these categories has a different label:

• Available
• Pre-Order
• Custom Made

Available products are products that are shipped as soon as your payment is received.

If a product is classified as Pre-Order, it's not available for immediate purchase as the product is currently in production. You may place a pre-order to receive the product as soon as it becomes available. The product description shows the expected date from which we are able to fulfill orders. This date is not the date a product will be delivered to you, but when we start shipping pre-orders.

Custom Made orders are exclusively made once an order has been requested. This includes products such as personalized items, certain art works and some of the home products.

ROGIER does not have sales, including Black Friday, Ciber Monday or private sales.

Size guides provide general recommendations. Each product features a size chart with the measurments per size. Under each size chart a link is provided to all our size charts. Please visit our complete size charts here.

For detailed fitting information please select from the dedicated pages below. If you need any assistance please contact our Client Advisors.

MY ROGIER ACCOUNT

My ROGIER account offers you access to experience our digital world. Our community members are the first to shop the latest designs and discover the newest features. A My ROGIER account provides you a smooth shopping experience. You can save all your shipping and payment details. Also, you can add products to your wish list to create your own collections, track your order and receive personalized advice from our Client Advisors.

You can create your My ROGIER account on our registration page here.

To modify your personal information, visit the Profile section in your My ROGIER account. Here you can modify your Personal Information, Address Book and change your password.

To delete your My ROGIER account, please contact our Client Advisors here.

Subscribe to receive ROGIER emails with the latest collection launches, features and more. You can subscribe by selecting receive ROGIER emails in your account Personal Information section under Profile or enter your emailaddress in the footer.

Unsubscribe by using the link at the bottom of each email or change your setting in your My ROGIER account under Profile.

ORDERS & PAYMENT

When your order from ROGIER, you will receive an email and/or text with a track & trace link. By clicking on this link you can follow the status of your order at the website of carrier. You can also track your order in your My ROGIER Account.

Secure payments are our top priority. ROGIER uses industry standard encryption methods to ensure your payment is conducted safely. At this moment, ROGIER accepts the following payment methods:

• Visa, MasterCard & American Express
• PayPal
• Alipay
• UnionPay
• IDeal
• Bitcoin & Ethereum

Please visit our Payment Options page for a complete overview of Rogier's payment methods and payment options.

ROGIER accepts payments through Apple Pay, PayPal, credit card, debit card, Bitcoin and Ethereum. Select your preferred payment method at the checkout.

When will I be charged for my purchase?

When you place an order, we will verify and authorize the payment for the full order amount. Once your information has been verified, we will prepare your order for shipping.

Custom Made and Personalized items always require full payment when the order is placed. Once your order is received on www.rogier.store, you will receive an order confirmation message and your order will become visible in your My ROGIER account.

If you have received a message from us that your order has been cancelled, please place a new order online or contact our Client Advisors.

Can I cancel or modify my order?

In case you need to cancel or modify your order, please contact our Client Advisors as soon as possible. We will take every measure to accommodate your request, however we cannot guarantee your order may be adjusted once it has been submitted. If your order is already processed, you may return the item(s) following ROGIER's return policy.

All prices you see on our website include Value Added Tax (VAT). As ROGIER is registered in the Netherlands, VAT is always based on Dutch regulations. This tax is always included in the price you see when checking out. At this moment, we are unable to provide tax refunds for purchases made on rogier.store. For order outside of the European Union, additional taxes might be collected by the designated country. At this moment we are unable to provide tax refunds. Please visit the FAQ for International Taxes for more information.

If you order outside of the European Union, your order might have additional taxes based on the country of destination.

At this moment, ROGIER does not provide refunds for these additional taxes.

We only accept ROGIER gift cards. You can redeem your gift card during checkout.

RETURNS & EXCHANGES

You can exchange your item(s) to a different size or colour. Please contact one of our Client Advisors via:

• Live Chat: Open a live chat by clicking on the message icon on the right side of the screen.
• Email: support@rogier.store
• WhatsApp: +31 6 15 14 69 96
• Contact Form: leave a message via our contact form here.

All items, except custom made products, personalized products or final sale items, can be returned when the item(s) is in unused condition and contains all additional tags, labels and packaging in original condition. All returns follow ROGIER's return policy and lasts 30 days.

Please use the return sticker you have received with your order. Missing your return sticker? Please contact our Client Advisors.

Once your returned items are received and accepted by Quality Control, returns will be refunded within 14 working days. Since processing times can differ per provider, this periode might differ per provider and per period.

Refunds will always be issued in the original payment method and to the original purchaser.

Returns and exchanges can be made within 30 days from the date of delivery. You can return your item when it is unused and with all packaging, tags and labels in original condition. To return your item, you can use the return label.

Additional fees for shipping and delivery are non-refundable.

Can I return or exchange items gifted by someone else?

Gifted items may be returned or exchanged. However, refunds will only be issued to the original purchaser using the original payment method. If you would like to exchange an item, please contact our Client Advisors.

Once successfully submitted, orders for Custom Made or Personalized items cannot be cancelled, modified or returned for a refund or exchange. These items are final sale.

SHIPPING & DELIVERY

Once your order has been shipped, you can track your order status in your My ROGIER account under the section Orders. Also, you will receive a confirmation email which includes a track & trace link to the website of the carrier.

For security reasons, an adult signature is required upon delivery. If you are unable to sign for your package, please first contact the carrier or contact our Client Advisors.

Can I ship to multiple addresses?

Currently we only ship to one address per order. Please place a separate order for each location to ship to multiple addresses.

Can I modify my shipping address?

If you need to modify your shipping or delivery information after you have place an order, please contact our Client Advisors as soon as possible. Shipping information, including the shipping address, cannot be changed once an order has been placed and shipped.

In case you want to change your shipping information in advance, you can change or add your details in your My ROGIER account.

PRODUCT CARE & REPAIR

ROGIER provides after sales services for items purchased from rogier.store. If you need assistance or service, please contact our Client Advisors.

STILL HAVE ANY QUESTIONS?

Message us on WhatsApp:+31 6 15 14 69 96

Email us:support@rogier.store

Live chat: Open a live chat with our Client Advisors by clicking the icon on the right

Contact form: clickhere